Returns, Refunds and Cancellations

Thank you for shopping at Apna Super Mart.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

1. 1. Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

2. 2. Definitions

For the purpose of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fleet Labs Technologies Private Limited, registered address C/O Kishori Sao, First Floor, Ward no 3, Opposite of Satyam apartment, Morabadi Ranchi Ranchi, JH 834008, IN and corporate address 649, 3rd floor, 13th cross, 27th main road 1st sector, HSR layout. Bengaluru, 560102 KA, IN.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Apna Super Mart, accessible from www.apnasupermart.in
• You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

• You are entitled to cancel Your Order before the order gets billed without giving any reason for doing so.
• The deadline for canceling an Order is before the order gets billed from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
• In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
• By email: info@thefleetlabs.com
• By phone number: 917004793332
• We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 3 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorates rapidly, or where the date of expiry is over.
• The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
• Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
• When a return has to be made, Apna Mart will pick the item up from you within 2 days from the date of the return request. You can also, in cases where possible, return the items directly to the store from where you have purchased them.

Exchange of Goods

In order for the Goods to be eligible for an exchange, please make sure that:

• The Goods were purchased in the last 3 days
• The following Goods cannot be exchanged:
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be exchanged, deteriorates rapidly, or where the date of expiry is over.
• The supply of Goods that are not suitable for exchange due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.
• We reserve the right to refuse the exchange of any merchandise that does not meet the above return conditions at our sole discretion.
• When an exchange has to be made, Apna Mart will pick the item up from you within 2 days from the date of the exchange request. You can also, in cases where possible, return the items directly to the store from where you have purchased them. The item would be exchanged immediately provided the item stock is available.

Gifts

• If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
• If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

• If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: info@thefleetlabs.com
• By phone number: 917004793332